The EAP provides consultation to managers and supervisors who are concerned about an employee but are unsure of the best way to address/respond to their concerns. Our EAP counselors will explore possible interventions including reviewing the manager’s communication style, clarifying expectations with the employee, documentation, and collaboration with Human Resources. Management Consultations are an opportunity for Supervisors to review their concerns with an EAP counselor without taking the extra step of formally referring that employee to the EAP for an evaluation.
JPR’s may occur as a result of a decline in workplace behavior, productivity or even because of a positive drug screen. In this situation, the manager is provided with consultation about how to refer the employee, collaborate with Human Resources, and document the referral. When the employee contacts the EAP, an appointment is scheduled for an in-person assessment by a staff clinician. Once a Release of Information is obtained, the EAP counselor will report whether or not the employee has been in contact and cooperative with the JPR process. The ultimate goal of the JPR is to offer the employee support and resources so that he or she can improve job performance and succeed in the workplace.